Effective Date: November 21, 2025

Last Updated: November 21, 2025

Welcome to the online platforms of Colonial Oaks Communities (“Colonial Oaks,” “we,” “us,” “our”). We are grateful you’ve chosen to explore our communities, resources, and services.

These Terms of Use (“Terms”) apply to all public-facing websites and all online services we operate, including:

• Community websites
• Resident portals
• Family portals
• Employee portals
• Online scheduling and booking engines
• Forms, tools, and resources we make available online

(collectively, the “Sites”).

By accessing or using our Sites, you agree to these Terms. If you do not agree, please discontinue using the Sites.

1. Scope of These Terms

These Terms govern your use of our publicly accessible Sites as well as portals and online tools that Colonial Oaks provides. Separate agreements may apply to:

• Residency agreements
• Employment agreements
• Vendor or partner contracts
• Community policies
• Portal-specific or application-specific terms

If there is a conflict, those specific agreements apply in their respective areas.

2. Informational Purposes Only

The content on our Sites is provided for general informational, educational, and resource purposes regarding senior living, community offerings, and company information.

The Sites do not provide:

• Medical advice
• Legal advice
• Professional care directives
• Emergency assistance

If you have a medical emergency, call 911 immediately.

3. Acceptable Use

By using the Sites, you agree NOT to:

• Use the Sites for unlawful, harmful, or fraudulent activities
• Harass, threaten, or harm others
• Submit misleading, defamatory, or inappropriate content
• Attempt to gain unauthorized access to any system or portal
• Disrupt or interfere with the functionality or security of the Sites
• Upload malware, viruses, or harmful code
• Mine, scrape, or harvest data without permission
• Impersonate another person or misrepresent your identity

We may suspend or terminate access for violations of these Terms.

4. User Accounts (Resident, Family, Employee Portals)

Some Colonial Oaks services require an account.

You agree to:

• Provide accurate information
• Maintain the confidentiality of your credentials
• Notify us of any suspected unauthorized activity
• Not share your login information with others

Colonial Oaks is not responsible for any loss or damage resulting from unauthorized access caused by your sharing or mishandling of credentials.

5. Intellectual Property

All content on the Sites, including text, images, graphics, logos, videos, community descriptions, layouts, and materials, is owned or licensed by Colonial Oaks and protected by copyright and trademark laws.

You may view or download content for personal, non-commercial use only.

You may not:

• Copy or reproduce our content
• Modify or distribute materials
• Use our trademarks or branding without permission
• Commercialize any portion of the Sites
• Create derivative works without authorization

6. User-Generated Content

If you post, upload, or submit any content to our Sites (e.g., comments, testimonials, feedback), you grant Colonial Oaks a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, or display such content.

We may remove or moderate content at our discretion.

7. Third-Party Links

Our Sites may contain links to external websites or resources, including job boards, social platforms, referral partners, or senior-living directories.

Colonial Oaks is not responsible for:

• The content on external sites
• Their privacy or security practices
• Any transactions or interactions you have with those third parties

Visiting external links is at your own discretion.

Privacy

Your use of our Sites is also governed by our:

• Online Privacy Notice (how we collect and use data)
• Cookie Notice (how we use tracking technologies)

Please review those notices to understand your rights and our practices.

No Warranty

The Sites are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The Sites will be uninterrupted or error-free
• Content will always be accurate, current, or complete
• Defects will be corrected
• The Sites will always be secure

You use the Sites at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Colonial Oaks is not liable for any damages arising from:

• Use of or inability to use the Sites
• Decisions you make based on Site content
• Technical issues, delays, or service interruptions
• Viruses, malware, or harmful components
• Third-party websites or tools
• Unauthorized access to your transmitted data

Your sole remedy is to discontinue use of the Sites.

Indemnification

You agree to indemnify and hold harmless Colonial Oaks and its employees, directors, partners, and affiliates from any claims, damages, or losses arising from:

• Your use of the Sites
• Your violation of these Terms
• Your infringement of third-party rights

Copyright Complaints (DMCA)

If you believe that your copyrighted material has been used on our Sites without permission, please notify us with:

• A description of the copyrighted work
• The exact location of the infringing content
• Your contact information
• A statement of good-faith belief
• A statement affirming accuracy
• Your signature (electronic or physical)

DMCA Contact:
Email: privacy@colonialoaks.com
Address: 2131 N Collins, Ste 433, PMB 519 | Arlington, TX 76011

Changes to These Terms

We may update these Terms occasionally to reflect:

• Changes in law
• Changes in our services
• Enhancements to the Sites

The “Last Updated” date indicates when the Terms were revised. Continued use of the Sites means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any disputes will be resolved in courts located in Texas, unless otherwise required by law.

Contact Information

If you have questions about these Terms, please reach out:

Colonial Oaks Communities – Legal & Compliance Office
Email: privacy@colonialoaks.com