Effective Date: November 21, 2025

Last Updated: November 21, 2025

Colonial Oaks Communities (“Colonial Oaks,” “we,” “us,” or “our”) uses cookies and similar tracking technologies to provide a secure, user-friendly, and informative experience across our websites, resident portals, family portals, employee portals, and booking engines (collectively, the “Sites”). This Cookie Notice explains what these technologies are, how we use them, and the choices you have.

This Cookie Notice works together with our Online Privacy Notice and is designed to comply with U.S. federal law, Texas law, and applicable state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and others.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow us to:

• Recognize your device
• Remember your preferences
• Improve website performance
• Understand how visitors use our Sites
• Support our marketing and outreach efforts

Cookies may be set by:

• First-party tools (used directly by Colonial Oaks)
• Third-party tools (used by service providers such as Google or Meta)

Types of Cookies We Use

We use the following categories of cookies and tracking technologies:

2.1 Essential Cookies (Strictly Necessary)

These cookies are required for our Sites to operate. They enable:

• Page navigation
• Portal log-in functionality
• Form submission
• Security features
• Session management

Because these cookies are essential, they cannot be turned off through cookie preference tools.

2.2 Performance & Analytics Cookies

These cookies help us understand how visitors interact with our Sites so we can improve usability and quality of information.

We use:

• Google Analytics
• Website performance measurement tools

These cookies may collect:

• Pages visited
• Time spent on pages
• Navigation paths
• Device and browser details

We do not allow analytics providers to use this data for their own independent purposes.

2.3 Functional Cookies

These cookies enhance your experience by remembering:

• Preferences (e.g., language, region)
• Form inputs during a session
• User settings on portals

Turning these off may affect certain features.

2.4 Marketing, Advertising & Measurement Cookies

These cookies support our ability to reach individuals who may benefit from senior living information and to measure the impact of our outreach.

We use:

• Meta Pixel (Facebook & Instagram)
• Google Ads remarketing tags
• Other advertising measurement tools

These technologies help us:

• Deliver relevant ads
• Measure ad performance
• Understand what content visitors find helpful

You may opt out of these cookies where required by law.

Other Tracking Technologies We Use

In addition to cookies, we may use:

Pixel Tags / Web Beacons

Tiny image files that track actions such as email opens or page views.

Local Storage

Used by some portals to maintain session functionality.

Tracking Links

Used in newsletters or communications (if you opt in).

Why We Use Cookies

We use cookies to:

• Operate and secure our Sites
• Improve content and features
• Understand visitor interests
• Measure engagement and performance
• Support resident, family, and employee portal functionality
• Provide a smoother, more personalized experience
• Deliver and measure digital outreach

Your Choices & Controls

You have several ways to manage cookies and tracking technologies.

5.1 Browser Controls

Most browsers allow you to:

• Block cookies
• Delete cookies
• Set notifications for cookie placement

Note: Blocking essential cookies may impact site functionality.

5.2 Opting Out of Analytics

You can use tools such as:

• Google Analytics Opt-Out Browser Add-On

5.3 Opting Out of Targeted Advertising

Where required by law, you may opt out of sharing or using your data for targeted advertising via:

• Cookie banners (where available)
• Browser settings
• Ad network opt-out tools such as:

• http://www.aboutads.info/choices
• http://www.youronlinechoices.com

You may also opt out via the Privacy Rights section in our Online Privacy Notice.

5.4 “Do Not Track” Signals

Our Sites currently do not respond to browser “Do Not Track” signals, but you may use other opt-out options listed above.

Third-Party Cookies

Some cookies on our Sites come from third parties we work with, such as:

• Google
• Meta (Facebook/Instagram)
• Performance monitoring tools
• Portal service providers

These third parties may have their own privacy and cookie policies. We do not control how they handle information once collected.

Updates to This Cookie Notice

We may update this Cookie Notice periodically to reflect:

• Changes in technologies
• Updates in law
• New tools or features
• Changes in our data practices

The “Last Updated” date will indicate when the most recent changes were made.

Contact Us

If you have questions about this Cookie Notice or our use of cookies:

Colonial Oaks Communities – Privacy Office
Email: privacy@colonialoaks.com