Loving & Serving Through COVID-19

Our team may be masked,
BUT OUR LOVE IS NOT

Choosing a community is a big decision, particularly during these challenging times. Our team is here to help! In addition to our practices and protocols aimed at ensuring healthy communities, we also understand the added importance of meaningful moments and extra touches. While you can’t always see our smiles behind our masks, we aim to find creative ways to connect and make your day. 

COVID Testing
Every Move-In

Keeping our communities safe and healthy is our top priority. That is why we have on-site COVID tests for every new resident prior to move-in. We also recognize that testing is only effective when combined with aggressive infection control measures. Because of this, we also provide: 

  • Resident temperature checks 3 times per day
  • Symptom monitoring for residents and staff
  • Disinfecting of any item that enters our community (yes, even the sweet stuff)

Keeping Things Safe

Temperature Checks

All residents and anyone entering our community receives a temperature check and a health screen for symptoms.

Social
Distancing

Getting together is in our DNA, but we’re keeping things socially distant…just for the time being.

Face
Coverings

Our team members are required to wear masks at all times while working in the community. 

Keeping Things
Clean

We’re always focused on  a clean and tidy community. We’ve added extra cleaning, just to be safe.

Don't Just Take Our Word For It...

Frequently Asked Questions

We have chosen a “better safe” approach to lessening our purposeful and aggressive COVID defense protocols. Many of our policies predated guidance from state and federal agencies and are intentionally more cautious than those which are mandated. Our communities will continue a conservative approach and cadence as we determine next steps. Changes to policies will likely vary by community and will be based on the health and safety directives from the Centers for Disease Control and Prevention (CDC), local and state public health officials and our own clinical experts. 

Restricting visitors and outside activities is challenging and frustrating. We cannot wait for the day we can unlock our doors and welcome friends and family back to our communities (and many of our ladies cannot wait to have the salon back open!) Government mandates continue to restrict visitors and non-essential health care personnel in our communities, except for end-of-life situations or pursuant to the guidance of public health officials. As these restrictions change, we have a phased reopening plan that we will begin implementing, only under the guidance of public health officials. We participate in weekly task force meetings with the state that provide updates and guidance and share best practices. We anticipate these updates will be the first place timelines for reopening will be discussed and we will then have more definitive information to share.

Every move-in and any resident who leaves our community must have a negative COVID test before entering our community. (In some cases, we require as many as 3 negative test results, depending on exposure and risk.

In addition, each of our communities has enough testing kits to test all residents and staff on demand (with quick access to more, should we need them.) If anyone in our community develops signs or symptoms or we believe there is a risk of exposure, we immediately initiate an all-house test. We have found this approach (vs testing once at a moment in time and not again) provides a clear picture when we need it the most. Also, we utilize both resident and employee wellness logs to ensure we’re asking the right questions at the right time. 

Stay Connected with Loved Ones

To help our families stay in touch with loved ones, we’ve provided tablets to each community for live video chatting. Call your community today to set up a video chat with your loved one.